Last updated June 20th 2019


1. Introduction

For the purposes of this Privacy Policy, XyonPrime Productions (“XyonPrime”) is the data controller.

This Privacy Policy discloses the privacy practices for:

Additional sites and services may be added over time as we expand our service.


This Privacy Policy also covers any other contact you may have with XyonPrime in relation to City of Heroes, which may include (but is not limited to) communication via Email or Discord.


2. Information Collection


The information we collect includes (but may not be limited to):

  • Your email address
  • Your IP address
  • Any chat messages sent through the XyonPrime servers whilst playing City of Heroes

This information is collected automatically when you create your account and play the game.


Other information (such as system specifications) may be collected and used on a case-by-case basis for the sole purpose of conducting support and troubleshooting, and only when explicitly provided by you.


XyonPrime also collects certain information using Cookies, which are required for our forum to function.


3. Information Storage


XyonPrime permanently stores your account information, including your email address, on our secure servers. By agreeing to this policy, you consent to your information being stored and processed by XyonPrime anywhere inside the European Economic Area, as well as the United States and Canada.

Chat logs are kept in the same location, but are deleted 7-14 days after being recorded unless they are part of an ongoing customer support request.


4. Changes


Any changes we make to this policy will be reflected on this page, and if necessary you will also be notified through other channels.


5. Contact


If you have any concerns about the above, please submit a support ticket on our support site:

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